Privacy Policy

This Privacy Policy describes how Outfifth collects, uses, shares, and protects personal information when you use our products and services, including the Outfifth desktop application, Outfifth Editions, institutional access versions, and any related products or services. By using Outfifth and its services, you agree to the practices described in this Policy.

1. Information We Collect

Outfifth collects only the information necessary to operate and improve its services. We do not store or record any screen data captured through computer vision.

Account Information

• Name
• Email address
• Login details, including Google sign-in if used

Technical and Usage Information

• Device type and operating system
• Basic system performance metrics
• In-app activity and interaction patterns
• Error reports where applicable

Payment Information

Payments are processed solely by Stripe and its affiliates. Outfifth does not store full payment card numbers or bank details.

Institutional Access Information

For users associated with partner schools, we may receive:

• Confirmation of institutional affiliation
• Seat allocation or activation status

No academic or student performance data is collected.

Minor Users Through Institutions

Where minors use Outfifth under school authorization, we collect only what is necessary to create and operate an account (primarily name, email, and device data).

2. How We Use Information

Outfifth uses the information it collects solely to operate, maintain, and improve its services.

Operating the Services

We use account, device, and usage information to:

• Provide real-time guidance
• Deliver core functionality
• Manage subscriptions and account access
• Ensure capability and performance

Product Improvement

We use technical and usage data to:

• Diagnose errors
• Improve accuracy and responsiveness
• Develop new features and enhancements

Internal analytics may be used for these purposes.

Enforcement and Protection

We may use information as necessary to:

• Enforce these Terms
• Prevent misuse, fraud, or system abuse
• Maintain the security and integrity of the platform

3. How We Share Information

Outfifth shares personal information only when necessary to operate its services or as required by law.

Service Providers

We may share information with third-party service providers that support the operation of Outfifth, including cloud hosting and infrastructure providers, email delivery services, diagnostic services, and payment processing services.

These providers may access personal information only to perform services on our behalf.

Legal Requirements

We may disclose information if required to do so by law, regulation, legal process, or governmental request.

International Transfers

Information may be stored or processed in countries outside your own, subject to applicable safeguards.

Data Sales

Outfifth does not sell, rent, or trade personal data under any circumstances.

4. Data Retention

Outfifth retains personal information and account data only as long as necessary to provide its services and comply with legal obligations.

Account Information

User account data, including name and email, is retained as long as the account is active. Upon account deletion, personal information is removed, except where retention is required to comply with legal, regulatory, or financial obligations.

Usage and Technical Logs

Technical and usage logs may be retained as necessary for diagnostics, troubleshooting, and improvement of the Services. Retention periods are not fixed but are limited to what is reasonably necessary.

Backups

Backups containing user data may be retained for a limited period to ensure service continuity and disaster recovery.

Legal Requirements

Certain information may be retained beyond normal periods to satisfy applicable laws, accounting, or regulatory requirements.

5. User Rights

Users have certain rights regarding their personal information collected and processed by Outfifth, in accordance with applicable Canadian privacy laws, including PIPEDA.

Access

Users may request a copy of the personal information we hold about them.

Correction

Users may request corrections to any inaccurate or incomplete personal information.

Deletion

Users may request deletion of their personal data. Deletion requests are subject to retention requirements needed to comply with applicable laws, regulations, or legal obligations.

Portability

Users may request their personal data in a portable format suitable for transfer to another service.

How to Submit Requests

All requests related to user rights should be submitted via email to outfifth@gmail.com.

Outfifth will respond to requests in a reasonable timeframe, in accordance with applicable Canadian privacy laws.

6. Security

We use industry-standard technical and organizational measures to protect personal data. These measures include examples such as encryption of data during transmission, role-based access controls, and ongoing security practices designed to reduce the risk of unauthorized access, use, or disclosure.

Only authorized personnel with a legitimate business need have access to personal information.

Users are responsible for keeping their login credentials and devices secure to help protect their data.

While we take reasonable steps to safeguard information, no method of electronic transmission or storage is completely secure.

7. International Transfers

Outfifth is based in Canada, but certain service operations may require processing or storage of personal information in other countries. This may occur when we use third-party providers (such as hosting, authentication, or analytics services) that operate internationally.

When personal information is transferred outside a user’s region, we take reasonable steps to ensure that the data continues to receive a level of protection consistent with applicable laws. This may include contractual, technical, or administrative measures, as appropriate.

By using Outfifth, users acknowledge that their information may be processed in jurisdictions that may have different data protection rules than their home country.

8. Children’s Data

Outfifth is designed for general software guidance and may be used by individuals of various ages. However, because legal requirements differ by region, the following rules apply:

• Minors may use Outfifth if they belong to a partner institution that has formally approved the use of Outfifth for its students
• Minors may use Outfifth if they meet the minimum age of digital consent applicable in their region
• For partner institutions, institution consent is sufficient. Outfifth relies on the institution to ensure that its students, regardless of age, are authorized to use the service
• Institutions are responsible for ensuring that participation by minors complies with local laws and institution policies

9. Changes to This Policy

Outfifth may modify, update, or revise this Privacy Policy at any time to reflect changes in our practices, services, or legal requirements. Continued use of Outfifth following any changes constitutes acceptance of the updated Privacy Policy.

Users are encouraged to review this Privacy Policy periodically to stay informed about how Outfifth collects, uses, and protects personal information. Changes may include updates to the types of information collected, how information is used, or how it is shared.

10. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Outfifth via outfifth@gmail.com.